Mgr Metrics Programs & Quality - 90398657 - Washington

Amtrak
Any Location, DC
Category Data Analyst
Job Description
Amtrak is seeking a Manager of Metrics, Programs and Quality to lead a team and drive performance excellence across their frontline operations. This role will define, track, and improve metrics for various roles, creating actionable dashboards and facilitating a data-driven culture. The position focuses on collaboration with leadership, customer feedback, and continuous improvement of the metrics program.

Requirements

  • Develop and implement comprehensive KPIs for various roles.
  • Manage a robust data tracking and analysis system.
  • Design and maintain a performance dashboard.
  • Develop and implement a reward and recognition program.
  • Embed quality assurance principles into metric development.

Benefits

  • Health, dental, and vision plans
  • Wellness programs
  • Flexible spending accounts
  • 401K retirement plan
  • Life insurance
  • Disability insurance
  • Paid time off
  • Recruitment Assistance
  • Employee Loan Forgiveness Eligibility
  • Railroad Retirement benefits
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