Role OverviewThe Microsoft 365 Administrator is responsible for administering, supporting, and optimizing Microsoft 365 services across the FAA's large-scale enterprise environment. This role provides advanced technical expertise for Exchange Online, Teams, and related collaboration platforms.
What You Will Do
Administer and support Microsoft 365 services, process service requests, resolve incidents, and provide Tier-3 technical support for complex issues.
Why It Might Be a Fit
This position requires strong technical expertise, excellent communication skills, and the ability to work independently and in a team environment.
Requirements
- Bachelor's degree in Business Management, Computer Science, or IT Management
- 5+ years of experience in M365 administration (Exchange Online, Teams, related services)
- Troubleshooting and escalation management
- Documentation and knowledge management
- Automation tools (Power Automate, PowerShell)
- Customer service and communication
- Process improvement and service optimization
- Proficiency in technical writing (SOPs, KB articles, instructional guides)
- Strong communication and collaboration skills
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Comprehensive 401(k) plan with matching and immediate vesting
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