Mitel Engineer

Staff4Me
TELECOMMUTE, US
Category Customer Service
Job Description
CallTek, a global leader in white-label technical support, is seeking a Mitel Engineer to join their growing team. The role involves handling customer phone calls, gathering information, creating tickets, monitoring communication channels, and performing basic troubleshooting on company and customer-provided systems. This position offers a dynamic and multicultural environment with opportunities for growth.

Requirements

  • Experience with Mitel SX-200 ICPMitel MiVoice Business
  • Experience with Mitel MiVoice Office
  • Troubleshooting on-prem Mitel phone systems
  • Ability to diagnose and resolve issues without additional help
  • Independent work ethic and knowledge of Mitel On Prem products

Benefits

  • Competitive salary
  • Benefits package
  • Opportunity for growth
  • Training and support
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