Role OverviewThe Resort Manager will lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests' care and safety. This role requires mobility and the ability to travel and potentially relocate according to business needs.
What You Will Do
The Resort Manager will lead the resort team through daily operations, manage staffing, evaluate staffing levels, train and coach team members, recognize talented team members, and maintain excellent customer service metrics.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of experience in a management role, strong leadership and communication skills, and prior experience in animal care, retail, restaurant, hospitality operations, or similar.
Requirements
- 3-5 years of experience in a management role overseeing at least 20 to 30 employees
- Bachelor's or Associate's degree (or equivalent) is preferred
- Strong leadership, communication, and collaboration skills
- Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
- Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar
- Excellent organizational, time management, prioritization, and multitasking skills
- Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
- Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
- Valid driver's license and working motor vehicle
Benefits
- Complimentary Pet Day Camp
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services (per location)
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off
- 401(k) with company match
- Health (with company-funded HSA option), Dental and Vision Insurance
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