Morning Member Engagement Representative

Kansas City YMCA
Platte City, MO
Category Social Services
Job Description
The Morning Member Engagement Representative supports YMCA members and participants, providing excellent customer service. This role involves greeting members, answering phones, addressing complaints, and directing calls to appropriate staff. The position requires a friendly and courteous demeanor and a commitment to the YMCA's mission of community strengthening.

Requirements

  • Greet members, participants, staff, and general public in a friendly and courteous manner.
  • Verify all members and participants using the facility.
  • Answer phone lines according to YMCA phone procedures.
  • Exercise high levels of discretion and confidentiality.
  • Collect and stay informed of appropriate fees.
  • Keep welcome center and lobby clean and well organized.
  • Able to operate program and membership sales system.
  • Experience with basic math skills and computer skills.
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