Role OverviewAs a Mortgage Origination Customer Service Representative, you will provide excellent customer service, answering calls and emails from the lending industry and the public on FHA guidelines and procedures. You will use your knowledge of the mortgage industry to locate answers in a knowledge database and follow standard operating procedures. You will also be responsible for keeping up to date on FHA mortgage processes and procedures.
What You Will Do
Your day-to-day responsibilities will include providing customer service, navigating multiple computer systems, utilizing search tools, and documenting contacts in a database. You will also be responsible for keeping up to date on FHA mortgage processes and procedures.
Why It Might Be a Fit
To be a successful Mortgage Origination Customer Service Representative, you will possess excellent time management skills, dependability, and strong written and verbal communication skills. You will also need to be able to navigate multiple computer systems and applications and utilize search tools.
Requirements
- High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Benefits
- Medical and dental insurance
- 401K
- Life, AD&D, and Voluntary Disability plans
- Discounted Leidos stock purchase
- Employee Discounts
- Company-wide career mobility
- Public Trust eligibility upon hire
- Voluntary overtime
- Paid Time Off (PTO)
- 11 paid holidays per year
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