Mortgage Process & Content Specialist

UFCU Main
Austin, TX
Job Description
The Mortgage Process Improvement and Content Specialist is responsible for analyzing, designing, and implementing enhancements to the mortgage process. This role develops clear, accurate documentation and training materials, ensuring process consistency, regulatory compliance, and the delivery of excellent member service.

Requirements

  • Analyze current mortgage processes and workflows to identify opportunities for improvement and increased efficiency.
  • Develop, update, and maintain mortgage process documentation, including standard operating procedures (SOPs), job aids, checklists, and reference guides.
  • Optimize operational processes, workflow management, and systems integrations for Mortgage Lending.
  • Serve as a subject matter expert for mortgage process queries and support process-related projects.
  • Manage the implementation, maintenance, and enhancement of mortgage-related systems and software.

Benefits

  • Paid time off
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
]]>