Role OverviewThe Mountain Sales Call Center Manager leads the Mountain Sales Call Center team to deliver exceptional guest service and ensure a seamless, efficient sales process. This role drives operational excellence, fosters a positive and guest-focused team culture, and optimizes sales workflows to support the goals of the Mountain Sales Department.
What You Will Do
Manage operations for the Mountain Sales Call Center, leading staff to deliver exceptional guest service and actively drive ticket and product sales while adapting to changing business levels and operational needs.
Why It Might Be a Fit
This position requires a proven track record of driving sales and delivering exceptional guest service, with experience managing a team in a fast-paced retail or guest service environment.
Requirements
- High School diploma or equivalent required; Bachelor’s degree preferred
- Minimum of 2 years’ experience leading and managing a team in a fast-paced retail or guest service environment required
- Minimum of 2 years’ experience using ticketing or point-of-sale systems required
- Proven track record of driving sales and delivering exceptional guest service preferred
- Experience managing scheduling, payroll, and budgeting strongly preferred
Benefits
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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