Role OverviewThe Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. This role is part of the Call Center team and requires excellent communication and problem-solving skills.
What You Will Do
Administer and resolve all customers' inquiries, provide response to all incoming telephone queries, and provide first call resolution. The role also involves providing training and guidance to teammates and maintaining a high level of confidentiality.
Why It Might Be a Fit
This role is suitable for individuals who are committed to providing excellent customer service, have strong communication and problem-solving skills, and are able to work in a fast-paced environment. The company offers a fun work environment, career growth opportunities, and competitive pay and benefits.
Requirements
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts
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