MSP Service Desk Engineer

Culture Fits
Knoxville, TN
Category Customer Service
Job Description
The Service Desk Engineer (Level 1 / Level 2) is responsible for delivering responsive, high-quality technical support to end users across multiple client environments.

Requirements

  • Experience in a Service Desk, Help Desk, or IT Support role.
  • Strong troubleshooting and problem-solving ability.
  • Excellent customer service and communication skills.
  • Ability to manage multiple tickets and priorities effectively.
  • Experience documenting technical work clearly and thoroughly.
  • Basic understanding of IT infrastructure and networking concepts.
  • Strong time management and organizational skills.

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
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