MTC Service Desk Support Specialist I (Part-time)

Church
Provo, UT
Category Administration
Job Description
The MTC Service Desk Support Specialist I at the Missionary Training Center (MTTC) is responsible for handling customer technology issues and resolving them according to service level agreements. They are entry-level support and will work closely with MTC staff and international MTCs. The role involves providing excellent customer service, troubleshooting, and coordinating with other team members.

Requirements

  • Oversees ticket creation, response, and resolution
  • Coordinates work with other staff to resolve issues
  • Works with C-Cure
  • Monitors incidents
  • Assists in scheduling meetings
  • Assists in training staff
  • Assists in planning team meetings
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