Role OverviewThe Multi-Site Data Center Operations Manager leads Lightedge’s DCOPS technicians and daily operations across assigned third-party colocation sites. The role travels regularly to provide onsite oversight, coaching, project support, and operational consistency.
What You Will Do
Manage DCOPS technicians across assigned sites, oversee and perform authorized installation, maintenance, troubleshooting, and removal of servers, network devices, storage equipment, rack PDUs, and associated cabling, and prioritize tickets and work orders.
Why It Might Be a Fit
The manager is accountable for Lightedge’s rack-level operations, customer deployment support, staffing, service quality, and incident response. The role requires strong communication, organization, and judgment, and the ability to work independently and lead teams through time-sensitive operational issues.
Requirements
- 6–8 years of relevant data center operations, colocation, or IT infrastructure experience, including experience leading technicians or operational teams.
- Demonstrated ability to manage distributed staff, prioritize work across multiple locations, and support sites with limited local staffing.
- Hands-on experience with server and network hardware, rack PDUs, structured cabling, equipment installations, inventory controls, and hardware troubleshooting.
- Working knowledge of A/B rack power, rack capacity, airflow, physical access controls, and colocation operations sufficient to recognize issues and coordinate provider response.
- Experience with ticketing systems, operational documentation, change management, incident response, and customer-facing service delivery.
- Strong communication, organization, and judgment; ability to work independently and lead teams through time-sensitive operational issues.
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