Role OverviewThe Multicultural Casino Sales Executive is the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Caesars Entertainment customers. This role requires developing strategic relationships with customers by having a comprehensive understanding of casino systems, casino sales, and overall understanding of converting sales activities into casino trips with a seamless hand-off to the on-property service team.
What You Will Do
Responsibilities include developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging databases, ensuring seamless hand-off of guest pre-trip itineraries for flawless on-property execution, and responding to and consistently meeting the needs of coded customers.
Why It Might Be a Fit
The ideal candidate will demonstrate strong knowledge of casino systems, mastery of existing products/services, and a willingness to teach, mentor, train, and share information with the team. They will also be able to multitask and prioritize in a fast-paced environment and project warmth and enthusiasm in person and on the phone.
Requirements
- Strong knowledge of casino systems (LMS, CMS, SALESFORCE, EMS, SCHEDULER, TICKET SAGE, etc.)
- Ability to multitask and prioritize in a fast-paced environment
- Ability to project warmth and enthusiasm in person and on the phone
- Ability to develop and maintain coded player blocks through direct mail, email, telemarketing, and leveraging databases
- Ability to ensure seamless hand-off of guest pre-trip itineraries for flawless on-property execution
- Ability to respond to and consistently meet the needs of coded customers
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for career advancement
- Professional development and training
- Recognition and rewards for outstanding performance
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