Role OverviewThe National Accounts Customer Service Specialist is responsible for facilitating the resolution of large National Account gas station requests for service. This is achieved through the deployment of JF service technicians or subcontractor service technicians to these gas stations within expected response times.
What You Will Do
Learn and stay current with the National Account Gas Station's standard operating procedures, develop strong working relationships with subcontractors, management, and dispatchers, and create work orders to support rapid first visit site restoration or timely revisit resolution.
Why It Might Be a Fit
The ideal candidate will have excellent time management skills, ability to multitask, and strong communication skills, including negotiation skills. They will also be able to work assertively and collaboratively in a high-performing team environment.
Requirements
- High School Diploma or GED required
- Highly organized; Excellent time management skills and ability to multitask
- Customer service, call center or dispatch experience preferred
- Ability to type 35 wpm with a high level of accuracy
- Familiarity with knowledge of MS Excel, Outlook, Teams
- Team player; demonstrated ability to work assertively & collaboratively in a high-performing, fast paced team environment.
- Conflict resolution and conflict management experience
- Excellent communication skills and interpersonal abilities, including negotiation skills
Benefits
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
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