National Casino Marketing Host

The National Casino Marketing Host will work a variable schedule, including evenings, weekends, and holidays, to manage current business and coordinate new Bus Operations, NCM, and Air programs for Harrah's North Kansas City. The role requires developing and maintaining coded player blocks through direct mail, email, telemarketing, and leveraging NCM relationships.

What You Will Do

Responsibilities include greeting guests and team members warmly, developing and maintaining aggressive prospecting efforts, targeting new business relationships, and facilitating the casino check cashing process for new and inactive customers.

Why It Might Be a Fit

The ideal candidate will have a positive, ready-to-learn attitude, be able to work a flexible schedule, and have experience in sales, marketing, and customer service. The role offers a bonus program, best-in-class benefits, and opportunities for professional growth and development.

Requirements

• Demonstrates regular and predictable attendance
• Arrives on time in a clean uniform with required name tag, ID, and licenses
• Greets guests and team members warmly and professionally
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed
• Develops and maintains aggressive prospecting effort for new business in all areas of NCM
• Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network, Bus Operations, and Air Programs
• Maintains confidentiality of sensitive material
• Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team
• Responds to and consistently meets the needs of clients
• Cold and warm calls clients to develop new business
• Provide client/customer feedback to enhance service levels and increase revenues
• Identifies ways to increase efficiencies or improve product or service
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Makes sound comping decisions including room, food, and airfare arrangements
• Must be knowledgeable of all happenings on property and in market
• Keeps track of existing products/services and/or progress on new initiatives
• Achieves desired results in all areas of responsibility through staff development and training programs
• Monitors results through inspection, evaluation, and analysis
• Makes changes if necessary to achieve end result
• Management accountability for all team members for day to day and long term operations
• Responsible for financial results that meet or exceed budget expectations for revenue generation and cost control
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation
• Directs the development and administration of the controls for all phases of property transportation in an economical and profitable manner while maintaining established standards

Benefits

• Bonus program
• Best-in-class benefits
• PTO starting on day one
• Many best-in-class benefits on day one