Navigation Center Representative

The Navigation Center Representative will provide exceptional customer service to patients of Community Health Centers of the Central Coast, responding to a high volume of inbound calls for scheduling appointments, confirmations, cancellations, and rescheduling.

What You Will Do

The Navigation Center Representative will perform insurance and financial class verification, process patient inquiries via phone, email, and Electronic Health Record (EHR) tasking, and provide information to patients regarding clinical processes and answer questions as needed.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, knowledge of medical terminology, and the ability to work in a fast-paced environment with a high volume of inbound calls.

Requirements

• High school diploma or GED equivalent
• Minimum one year of customer service position preferably in a healthcare setting or completion of a Medical Assistant training program from an accredited school
• Excellent verbal and written communication skills
• Knowledge of medical terminology
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of patients or employees of organization
• Bilingual - ability to read, speak and write in English and another language is desirable
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratios, and percent, and to draw and interpret bar graphs
• Ability to apply sound judgment in understanding to carry out instructions in written or oral form
• Ability to make appropriate job decisions following standard office policies and past precedents
• Intermediate computer literacy to comply with department needs (e.g. electronic medical record documentation)
• Experience with word processing, spreadsheets, email, and keyboarding required
• Proficiency in Microsoft Office programs required
• Minimum of typing at 35 wpm preferred
• Certificate in Medical Assisting from an accredited school is preferred
• Possession of current, valid and unrestricted California Driver's License (Class C) required
• Current CPR (BLS-C) card preferred

Benefits

• Dental insurance
• Vision insurance
• Annual health examination
• Annual Tuberculosis skin test clearance or chest x-ray
• Proof of immunity to MMR, Varicella, and Hepatitis B
• Proof of Tdap vaccine
• During current flu season, must provide proof of influenza vaccine or a signed declination form
• If declined, a flu mask is mandatory during flu season