Role OverviewThe NCOS Tier 1 Specialist is the front line of customer operations support, fielding inbound contacts and live-delivery alerts across the country's biggest retail accounts. The role is the first point of contact for most delivery exceptions and the foundation of NCOS service quality.
What You Will Do
Answer inbound calls, emails, and system alerts; monitor live deliveries across multiple markets; communicate with drivers and business centers; and document what's happening so the rest of the team stays in sync.
Why It Might Be a Fit
The ideal candidate is a customer-first thinker who is calm under pressure, has a sense of urgency, and is organized and detail-oriented. They should be a strong listener and clear communicator, both on the phone and in writing.
Requirements
- High school diploma or equivalent
- Prior experience in customer service
- Clear written and verbal communication skills
- Comfort using a computer and learning new systems
- Ability to manage multiple priorities simultaneously without losing track
- Reliability — consistent attendance and dependable follow-through
- Authorization to work in the United States
Benefits
- Equal Employment Opportunity
- Pay growth tied to demonstrated performance and progression along the career path
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