Network / System Engineer V

Bank of America
Plano, TX
Job Description
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. As a Network / System Engineer V, you will lead production support triage efforts, manage bridge line troubleshooting, engage in technical research, and escalate issues to leadership as needed. You will also ensure all impacts are accurately recorded and documented in the system of record, oversee that documents and wikis are updated and available for use during triage, and support the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs.

Requirements

  • 5+ years of experience in SIEM/SOAR administration and security operations.
  • Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks).
  • Solid understanding of cybersecurity frameworks, threat detection, and incident response.
  • 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk. Window OS, SQL/Oracle DB & Unix/Linux.
  • Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space.
  • Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies.
  • Must be able to comply with bank regulatory and compliance policies.
  • Must have expert level of Linux experience and must be well versed in Splunk queries.
  • Well versed with ITIL framework.
  • Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them.
  • Must be a great team player - be able to collaborate with other team members within or outside the group.
  • Must be available for on-call coverage and willing to work off hours as and when needed.
  • Must be willing to work on-site 3 days a week as per current bank policies.
  • Demonstrate a strong work ethics and takes pride in accomplishment.
  • Must be able to handle and work under pressure and stress.
  • Attention to detail - able to evaluate smallest details.
  • Problem-solving - be able to address complex challenges in creative ways.

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
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