Role OverviewWe are seeking an experienced Network & End User Support Engineer to join our enterprise IT team in South San Francisco. This role requires a hands-on IT professional who can effectively manage and support enterprise network infrastructure while also providing high-quality end-user technical support.
What You Will Do
Configure, administer, monitor, and troubleshoot enterprise network infrastructure. Provide Tier 2/3 technical support for employees across hardware, software, networking, and system-related issues.
Why It Might Be a Fit
The ideal candidate will have strong experience with Palo Alto Networks firewalls, Cisco Meraki environments, network security, and troubleshooting complex IT issues across both infrastructure and desktop support domains.
Requirements
- Minimum 3 years of professional IT experience supporting enterprise network infrastructure and end-user environments.
- Hands-on experience administering Palo Alto Networks firewalls.
- Experience supporting and managing Cisco Meraki networking solutions.
- Strong understanding of network fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, switching, and wireless networking.
- Experience troubleshooting complex network and connectivity issues.
- Experience providing direct end-user support in an enterprise environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
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