Role OverviewThe Network NOC Lead will manage day-to-day Network Operations Center functions, drive active monitoring, maintain SLA compliance, and elevate team productivity. This role requires a high-level technical troubleshooter with expertise in network administration to resolve complex technical incidents and keep both Powernet and customer products running smoothly.
What You Will Do
The Network NOC Lead will support and promote the mission, vision, values, and principles of Powernet, provide assistance in resolving Network technology support issues, and troubleshoot/maintain firewalls, switches, and wireless systems.
Why It Might Be a Fit
The ideal candidate will be a seasoned NOC leader with 5+ years of relevant experience, NSE4 certifications, and expertise in troubleshooting/maintaining network environments. They will also have outstanding customer service skills and the ability to work independently with little to no need for escalation.
Requirements
- High School Degree or equivalent, Associates Degree preferred
- 5+ years of relevant experience
- NSE4 Certifications required
- Expert in troubleshooting/maintaining network environments
- Outstanding customer service
- Troubleshooting wifi connection issues
- Creating Vlans, LAGs, and switch stacks
Benefits
- 5 weeks PTO
- Remote work
- Anniversary gift plan
- Employee referral program
- Health, vision, dental, and life insurance available
- HSA Account
- 401k matching
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