Role OverviewMonitor and support critical networks, cloud infrastructure, databases, and authentication systems for an on-demand, autonomous ride-hailing company. Partner with Site Reliability Engineering (SRE) to identify recurring issues and improve system reliability.
What You Will Do
Monitor critical infrastructure, triage alerts, respond to incidents, and escalate complex issues to specialized engineering teams. Proactively monitor IT services, networks, and infrastructure supporting live autonomous vehicle operations.
Why It Might Be a Fit
The ideal candidate has experience working in a NOC, TechOps, or similar mission-critical operations environment and is comfortable troubleshooting infrastructure issues in real time. You are highly responsive, technically curious, and able to communicate clearly and remain composed during high-pressure incidents.
Requirements
- 5+ years in a NOC, SOC, TechOps, or similar structured operations environment
- Strong understanding of incident management lifecycles and SLAs
- Experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases
- Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor)
- Excellent written and verbal communication skills
- Ability to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week
Benefits
- 401K
- Life Insurance
- Health Insurance
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