Network Operations Engineer Tier 3 SR

Requirements

• Provides touch labor for all network devices.
• Oversees monitoring of network assets per SLAs.
• Performs break/fix and maintenance activities.
• Deals with more complex network issues, requiring a deeper understanding of the support IT infrastructure.
• Monitors network dashboards, analyzing problems, troubleshooting escalated incidents, coordinating, and reporting all operational information concerning the enterprise network infrastructure.
• Common tasks include resolving configuration issues and account administration.
• Provides subject matter expertise for LAN, WAN, firewalls, and other network technologies.
• Trains junior NOC technicians via knowledge transfer and creation of knowledge articles.
• Investigates and diagnoses incidents to restore failed network services as quickly as possible.
• Leads root cause analysis and suggests resolutions for network infrastructure problems.
• Installs and supports remote access platforms such as VPN, Terminal Services, and Citrix.
• Has a fundamental understanding of network engineering concepts and adapts to emerging technologies as they are introduced to the environment.
• Knowledge of network protocols such as OSPF, BGP, and EIGRP.
• Experience with Cisco command line interface and configuration.
• Troubleshoots complex problems to closure.
• Hands-on technical position that provides Tier 3 technical expertise.
• Experience working with wireless technologies, VPNs, IPSs, WAN Accelerators, and associated technologies.
• Communicates clearly and succinctly, both written and orally, and presents products and ideas in a business-like manner.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Time Off (PTO) & 11 Paid Holidays
• Life and Disability Insurance
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Recognition and Referral Programs
• Employee Assistance & Identity Theft Protection