Role OverviewResponsible for monitoring network performance, assigning and prioritizing maintenance technician workload, and providing support for field staff using plant monitoring and workforce management tools.
What You Will Do
Track outages, initiate communication with maintenance technicians, prioritize and dispatch work, provide troubleshooting guidance, and record accurate outage/maintenance data.
Why It Might Be a Fit
Requires 1+ years of experience in customer service or telecommunications industry, strong oral communication and interpersonal skills, and ability to work in a fast-paced environment.
Requirements
- 1+ years of experience in customer service, telecommunications industry preferred
- Ability to perform routine dispatching functions
- Strong oral communication and interpersonal skills
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including Microsoft Office, Project, etc.
- Excellent planning skills with a track record of successful accomplishments
- Ability to work required days and hours; could be second or third shift. Weekends possible
- Regular Attendance required
Benefits
- Company Provided Equipment
- Hybrid schedule
- Health, vision, and dental insurance
- Paid vacation, holidays and flex paid time off
- 401K with generous company match
- Employee discounts on Mediacom services
- Education Enrichment up to $5,000 per year for qualified employees
- Employee Wellness Program
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