Role OverviewAs the Service Design Manager, you will be a technical leader for a large-scale network modernization program serving public-sector clients across Maryland. The responsibilities of a Service Design Manager are to be the manager for Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security and Supplier Management.
What You Will Do
You will define the target architecture, produce HLD/LLD artifacts, govern standards and patterns, and lead the end-to-end technical delivery across core backbone, SD-WAN, security services, observability, and operations integration.
Why It Might Be a Fit
This role blends deep hands-on design with executive communication, guiding multi-vendor solutions and cross-functional engineering teams through buildout, migration, and steady-state operations.
Requirements
- 10–15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs.
- Minimum of eight (8) years’ experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
- Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
Benefits
- Dental insurance
- Vision insurance
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
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