Role OverviewProvide onsite technical support for desktop computers, laptops, and other end-user devices, troubleshoot hardware and software issues, and perform IMAC activities.
What You Will Do
Troubleshoot hardware, software, Windows operating system, and connectivity issues, perform IMAC activities, and assist with operating system imaging and device configuration.
Why It Might Be a Fit
The ideal candidate will have experience in IT Support, knowledge of Windows operating systems, and familiarity with SCCM, Microsoft Intune, and ServiceNow.
Requirements
- Previous experience in IT Support, Desktop Support, Deskside Support, or EUC Support
- Knowledge of Windows operating systems and desktop/laptop troubleshooting
- Familiarity with SCCM, Microsoft Intune, and ServiceNow
- Basic knowledge of Active Directory and user administration
- Experience with hardware troubleshooting, IMAC activities, and break/fix support
- Familiarity with Microsoft Office, Outlook, VPN, and peripheral devices
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