Network Support Engineer

Zenlayer
Diamond Bar, CA
Category Engineering
Job Description
Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer’s global network and SDN services, ensuring fast, accurate resolution of customer issues while maintaining high availability across our infrastructure.

Requirements

  • Minimum 3 years of hands-on networking experience
  • Current CCNA certification or equivalent practical experience
  • Mandarin bilingual proficiency is required
  • Strong multitasking, prioritization, and time-management skills
  • Exceptional attention to detail, including documentation and written communication
  • Ability to troubleshoot complex technical issues under pressure in a fast-paced environment
  • Working knowledge of Microsoft Office Suite
  • Familiarity with SDN technologies (e.g., OpenFlow) is a plus
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