Role OverviewAs a Network Support Engineer II at Blueport, you'll help shape the future of connected living by keeping client networks operating at peak performance and delivering responsive, expert support when it matters most. You'll troubleshoot intricate issues, enhance system reliability, and partner with engineering and customer success teams to provide outstanding network experiences across hospitality and multifamily environments.
What You Will Do
Serve as the Tier 2 escalation point, resolving advanced and complex network issues; provide guidance and support to the Tier 1 support team; configure and manage network infrastructure; monitor network performance, troubleshoot incidents, and improve security; deploy and test new networking equipment and solutions; collaborate with internal teams to ensure reliable, high-performance connectivity.
Why It Might Be a Fit
You'll enjoy tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. You'll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.
Requirements
- 2+ years of experience in a call center or technical support environment
- Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
- Practical experience with HP & Cisco switch CLI
- Strong communication skills with the ability to understand and explain technical issues to customers
- Excellent problem-solving abilities
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Opportunity for advancement
]]>