Network Support Engineer Tier 2

Blueport
Any Location, MA
Job Description
Blueport is seeking a skilled Network Support Engineer II who enjoys tackling complex technical challenges, ensuring reliable network performance, and serving as a trusted expert for escalated support. In this hands-on, onsite role, you’ll work closely with customers, fine-tune systems, and maintain seamless connectivity for top multifamily and hospitality clients.

Requirements

  • 2+ years of experience in a call center or technical support environment
  • Solid understanding of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
  • Practical experience with HP & Cisco switch CLI
  • Strong communication skills with the ability to understand and explain technical issues to customers
  • Excellent problem-solving abilities
  • Spanish language skills are a plus

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
  • Paid time off
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