Role OverviewWe are seeking a hands-on Network/IT Support Technician to provide on-site technical support during the first week of operations for a new office. This role will focus on validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational.
What You Will Do
Key responsibilities include validating network performance, resolving connectivity issues, assisting end users, and ensuring all workplace technology is fully operational. This includes diagnosing and resolving end-user connectivity issues, installing and configuring network-connected devices, and providing basic user guidance for conference room technology.
Why It Might Be a Fit
The ideal candidate will have 2+ years of hands-on IT support experience in an office environment, core networking fundamentals, and experience with endpoint troubleshooting. Strong communication skills and a customer-service mindset are also required.
Requirements
- 2+ years of hands-on IT support experience in an office environment
- Core networking fundamentals
- Experience with endpoint troubleshooting (macOS and/or Windows)
- Hands-on experience with physical network setup, including racking equipment and patching
- Experience with A/V conferencing systems and common collaboration tools, including setup and troubleshooting
- Familiarity with common tools such as SSH, SNMP, AWS, GitHub, Terraform, and modern AI-assisted tools (e.g., Claude, Codex)
- Ability to work independently in a fast-paced, on-site environment
- Strong communication skills and a customer-service mindset
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