Role OverviewThe Network & Systems Engineer provides reliable, user-focused technical support and operational support across hardware, software, networks, telephony, and related systems. This role combines hands-on end-user assistance with proactive infrastructure support, documentation, security awareness, compliance practices, and continuous improvement to help staff remain productive and focused on delivering excellent patient care.
What You Will Do
Provide responsive technical support in person, by phone, by email, or remotely for hardware, software, operating systems, printers/scanners, peripherals, company phones, and common applications. Troubleshoot issues to resolution or escalate appropriately; update the helpdesk/ticketing system promptly and accurately.
Why It Might Be a Fit
Strong customer-service orientation and the ability to explain technical concepts clearly to non-technical users. Solid problem-solving skills and a proactive, solution-oriented mindset.
Requirements
- Strong customer-service orientation and the ability to explain technical concepts clearly to non-technical users.
- Solid problem-solving skills and a proactive, solution-oriented mindset.
- Ability to lift and move computer equipment as needed.
- English proficiency required.
- Ability to work occasional evenings or weekends for planned maintenance or urgent issues as needed.
Benefits
- Paid time off
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness programs
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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