Role OverviewThis is a fast-paced role that demands the ability to multitask as you handle and respond to incoming support tickets. The technician will field customer service inquiries via phone or email, providing both remote and onsite technical support for clients' IT networks, servers, desktops, and laptops.
What You Will Do
Responsibilities include monitoring and addressing incoming support requests through phone, email, and our ticketing system. The technician is responsible for attempting to resolve each ticket and is expected to escalate unresolved issues or contact external vendors for additional support as needed.
Why It Might Be a Fit
Ideal candidate has experience in providing IT Support for a company or with a Managed Services Provider, strong computer hardware, software & networking skills, and a passion for computers and technology.
Requirements
- Minimum 2 years IT working experience
- Ticket System – ConnectWise (Preferred), Autotask, or other ticket system
- Remote Monitoring & Management (RMM) – N-Central, Automate/LabTech, Continuum, Autotask Endpoint Management (AEM), etc.
- Technology – Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubiquiti, Exchange, Office 365, Domain Management, Hyper-V, VMware, ESX, QuickBooks, MS Office Suite, SQL, network topology, network printers, scanners, hardware and software installation, OS installation
- Clean driving record
- Pass background check & Drug Test
Benefits
- Ongoing professional development
- Encouraged to read, research, and pursue relevant certifications
]]>