Nice CX-One Support Engineer

Miratech
All cities, US
Category Data Analyst
Job Description
Miratech is seeking a skilled NICE CX-One Support Engineer to support the migration of legacy call center systems to modern omnichannel platforms. The role involves troubleshooting complex issues, optimizing customer journeys, and ensuring seamless system integrations within a regulated industry. They emphasize a collaborative and high-impact environment with a strong company culture.

Requirements

  • 5+ years of hands-on support experience with NICE CXone products.
  • Knowledge of SIP/VoIP/WebRTC protocols.
  • Strong communication skills for stakeholder updates and incident handling.
  • Strong troubleshooting and problem-solving skills.

Benefits

  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values
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