Role OverviewNight Audit Associates are responsible for the guest registration process and communication of Hotel services and promotions during the overnight shift. The highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
What You Will Do
Process forms of payment, respond to guest inquiries, check guests in/out, and handle room service orders.
Why It Might Be a Fit
The role requires a true desire to satisfy the needs of others in a fast-paced environment, with a focus on customer service experience and ability to work in a luxury hotel setting.
Requirements
- Flexible availability including weekends and holidays
- Refined verbal and written communication skills
- Extremely detailed oriented, organized, and able to handle a fast-paced environment
- Overnight availability
- Previous experience in luxury hotel preferred
- Ability to stand for long periods
- Proficient in basic computer skills
- Customer service experience preferred
- Ability to work in a fast-paced environment with moderate lifting
Benefits
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Discounted & Complimentary Hotel Room Nights
- Free employee meals in our employee dining hall
- Free covered parking
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Tuition/Wellness reimbursement, up to $1,000 a year!
- Employee Stock Purchase plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
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