Role OverviewJoin the Grand Hyatt Scottsdale Resort as a Night Audit Associate, responsible for guest registration and communication of hotel services during the overnight shift. This role is part of a luxury resort in the Sonoran Desert, offering a chance to create memorable guest experiences.
What You Will Do
Process guest check-ins/check-outs, handle payments, respond to inquiries, and manage room service orders during the overnight shift (9pm-7am). Upsell hotel services to earn commission and ensure a smooth guest experience.
Why It Might Be a Fit
Ideal for candidates with customer service experience, preferably in luxury hotels, who thrive in a fast-paced environment. Requires overnight availability, attention to detail, and strong communication skills. Compensation includes $19.00/hour plus overnight shift differential and 20% commission on upsells.
Requirements
- Flexible availability including weekends and holidays
- Refined verbal and written communication skills
- Extremely detailed oriented, organized, and able to handle a fast-paced environment
- Overnight availability
- A true desire to satisfy the needs of others in a fast-paced environment
- Previous experience in luxury hotel preferred
- Ability to stand for long periods
- Proficient in basic computer skills
- Customer service experience preferred
- Ability to work in a fast-paced environment with moderate lifting
- Ability to stand and lift up to 30 lbs
Benefits
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Discounted & Complimentary Hotel Room Nights
- Free employee meals in employee dining hall
- Free covered parking
- Medical Dental and Vision Insurance (Full-time colleagues)
- Retirement savings plan
- Excellent training and professional development
- Tuition/Wellness reimbursement, up to $1,000 a year
- Employee Stock Purchase plan
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
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