Role OverviewThe Night Auditor/Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service, and providing outstanding service to guests. They act as an advocate for the hotel, create personal experiences, and develop relationships with guests.
What You Will Do
Complete nightly audit functions, prepare and distribute reports, operate independently during overnight hours, and address guest concerns and operational issues.
Why It Might Be a Fit
The ideal candidate is a self-leader who can work independently, exercise sound judgment, and respond promptly to incidents or emergencies. They should have strong problem-solving and decision-making skills, attention to detail, and the ability to remain calm under pressure.
Requirements
- Demonstrated ability to work independently with minimal supervision
- Strong problem-solving and decision-making skills
- Previous night audit, accounting, cash handling, or hotel operations experience
- Ability to remain calm, professional, and resourceful
- Strong attention to detail and accuracy
- Understanding of hotel safety, security, and emergency response procedures
- High school diploma or general education degree (GED) required
Benefits
- Dental insurance
- Vision insurance
- Flexible schedule
- Paid holidays
- Life insurance
- 401(k) or retirement plan
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