Night Auditor, Hotel - Full Time (Overnights)

The Night Auditor will be the smiling face guests remember, the problem-solver they trust, and the behind-the-scenes hero who keeps the entire front-of-house operation running like magic.

What You Will Do

Deliver memorable, personalized service to every guest and take pride in all tasks, accurately complete all guest accounting, billing, cash-handling, and reservation functions, and follow established procedures for record keeping, room assignments, baggage handling, valet, and related duties.

Why It Might Be a Fit

This job is perfect for someone who thrives on variety, loves connecting with people, and enjoys taking ownership of every interaction.

Requirements

• Demonstrates regular and predictable attendance
• Works a flexible schedule, including nights, weekends, holidays, and overtime as needed
• Foster innovation, take initiative, and maintain accountability for performance
• Provide best-in-class hospitality before, during, and after each guest visit
• Accurately complete all guest accounting, billing, cash-handling, and reservation functions
• Follow established procedures for record keeping, room assignments, baggage handling, valet, and related duties
• Maintain strong communication with supervisors, reporting issues promptly for corrective action
• Ensure a safe, secure environment for both guests and employees
• Greets guests and team members warmly and professionally, supporting our Family Style Service culture
• Resolve guest concerns through effective service recovery and empowered decision-making
• Supervise front office and service staff, ensuring proper staffing, policy compliance, and professional appearance
• Handle guest check-ins, check-outs, special requests, and provide accurate information about hotel amenities and services
• Support hotel leadership by monitoring operations, addressing problems, assisting in emergencies, and helping maximize occupancy and revenue

Benefits

• PTO starting on day one
• Benefits after 90 days
• Variable schedule, including evenings, weekends, and holidays