Night Auditor

Requirements

• Follows and completes all Night Audit procedures as described in the procedure manual.
• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify customers' credit card, establishes how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest I.D.
• Keep records of room availability and guests' accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their rooms.
• Review accounts and chargers with guests during the check-out process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate departments when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• Monitor alarm panel and dispatches alerts to security, emergency personnel, and on call management as necessary.