Night Auditor

Requirements

• Daily arrivals/ departures/ house count.
• Features and services of the resort.
• Hours of operation for each outlet.
• Parking facilities, layout, and procedures.
• Reconcile daily department receipts, follow up on discrepancies.
• Perform all close of day tasks in SMS Host/ Touch programs.
• Generate various reports: Trace, Arrivals, Departures, Flash, Daily import to GL
• Assist late arriving guests with check in processes or guest requests.
• Ability to perform room orientation
• Assist guests with luggage.
• Acquire and deliver items per guest request.
• Scrutinize Night Audit procedures to improve efficiency, notify management of areas for improvement.
• Document staff incidents as they occur, follow up in necessary areas.
• Respond to all emergencies as established in the Emergency procedure guide.
• Prepare guest incident reports and accident reports and ensure follow up.
• Scrutinize daily arrivals and departures to ensure accuracy of guest information, rooming details, and special requests.
• Ensure delivery of welcome amenities.
• Follow up on email communications and guest concerns in a timely manner.
• Communicate with staff and management to identify problems and suggest solutions.
• Maintain operations of equipment and stock front desk with supplies as needed.
• Prepare a Daily Activities sheet and ensure accuracy of information.
• Receive, analyze, and follow up on guest concerns and issues.
• Communicate concerns to management for follow up.
• Organize group arrivals and departures; ensure billing accuracy on group city ledgers.
• Regularly inspect guest history to ensure accuracy and encourage staff to utilize guest history.
• Consistently strive to maximize revenue and occupancy, taking into consideration budgeted revenues and expenses.
• Assist Welcome Cottage with nightly rounds as needed
• Manages workflow effectively and in an organized and timely manner.
• Able to effectively handle multiple tasks.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Maintains a professional standard at Juniper Preserve to include but not limited to appearance.