Role OverviewThe Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
What You Will Do
Process all check-ins and check-outs according to established hotel requirements, handle guest complaints ensuring guest satisfaction, and generate, print, and distribute daily reports to designated departments/personnel.
Why It Might Be a Fit
The ideal candidate will possess good communications and guest service skills, have the ability to take appropriate action to meet and exceed guest expectations, and be able to satisfactorily communicate with guests, management, and co-workers to their understanding.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience; previous hotel experience preferred
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
- Computer experience preferred
- Bilingual English/Spanish a plus
]]>