NIH Call Center Supervisor

Avyanna Technologies
Bethesda, MD
Category Customer Service
Job Description
Avyanna Technologies is seeking a Call Center Supervisor to oversee daily operations of a 24/7 call center and ensure all shifts are appropriately staffed and meet performance standards.

Requirements

  • Supervise call center staff including Leads and Operators
  • Monitor real-time operations and staffing levels
  • Ensure adherence to procedures and protocols
  • Manage scheduling, training, and performance evaluations
  • Serve as escalation point for operational issues
  • Support quality assurance and reporting

Benefits

  • health coverage
  • retirement plans
  • paid time off
  • professional development opportunities
  • additional employee perks
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