Role OverviewSeeking an experienced NOC Engineer to work in an exciting, fast-paced environment, monitoring and maintaining the health of client site networks running on our network management platform.
What You Will Do
Monitor client site networks, identify performance degradation, triage and resolve network alerts, own all wireless escalations, and drive incidents to closure.
Why It Might Be a Fit
Must have hands-on experience and be ready to contribute from day one, with excellent problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Strong understanding of networking principles and protocols
- Working knowledge of WLAN principles and industry-standard RF configurations
- Experience with network hardware and software including Cisco, Juniper, Meraki, WatchGuard, etc.
- Proficiency in network monitoring and troubleshooting tools
- Demonstrated incident response experience in a live production environment
- Excellent problem-solving skills and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Effective communication skills, both written and verbal
- Prior experience in an on-call or shift-based support environment is preferred
- Industry certifications are a plus, including CCNA, CCNP, CMNA, CompTIA Network+, etc.
Benefits
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
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