NOC II Engineer

Hotwire Communications
Fort Lauderdale, FL
Job Description
The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.

Requirements

  • Minimum of 4 years of experience in a Help Desk or high volume call center
  • Minimum of 4 years of experience working in IT Operations including knowledge of common tools, methods, and techniques
  • Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
  • Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
  • Experience in Monitoring Theory / Implementation
  • Experience in Customer Service
  • Experience in current Internet network hardware and software technologies
  • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

Benefits

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks
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