NOC II Engineer

Hotwire Communications
Fort Lauderdale, FL
Job Description
Responsibilities include monitoring production network environment, coordinating field router testing and repair, responding to automated alerts, diagnosing and resolving problems, and providing support.

Requirements

  • Minimum of 4 years of experience in a Help Desk or high volume call center
  • Minimum of 4 years of experience working in IT Operations
  • Minimum of 4 years of progressively responsible work experience in network and / or server monitoring skills
  • Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS
  • Experience in Customer Service
  • Experience in current Internet network hardware and software technologies
  • Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios

Benefits

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays
  • Paid Volunteer Time
  • Paid Parental Leave
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks
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