Role OverviewThe NVPPA Supervisor manages the day-to-day work of the program's direct service team across a fully virtual, national caseload. This role is responsible for caseload management, case file review, escalation and resolution of participant issues, and consistent quality across Professional Advancement Plans (PAPs) and uses of direct financial assistance.
What You Will Do
Supervision and caseload management, program quality and compliance, coordination, and job requirements.
Why It Might Be a Fit
The ideal candidate will have a strong problem-solving, prioritization, and time management skills, and demonstrated success working in a multicultural environment. They will also have a commitment to client confidentiality and data protection, and a commitment to anti-racism, ongoing learning, and equitable service to all eligible clients regardless of national origin, language, location, or resettlement agency.
Requirements
- Undergraduate degree in Social Work, Human Services, or a related field
- Minimum of 2 years of management or supervision experience
- Minimum of 2 years of relevant experience in human services
- Demonstrated experience overseeing high-volume caseloads in a compliance-heavy environment
- Demonstrated skills tracking and reporting information in a database
- Familiarity with federally funded program compliance and eligibility documentation
- Experience developing standard operating procedures or workflow documentation
- Demonstrated commitment to client confidentiality and data protection
- Strong problem-solving, prioritization, and time management skills
- Commitment to anti-racism, ongoing learning, and equitable service to all eligible clients
- Proficiency in Microsoft Office and remote collaboration tools
- Fluency in spoken and written English
- Fluency in an additional language relevant to current refugee populations desired
Benefits
- 10 paid sick leave
- 10 U.S. holidays
- 20-25 generous paid time off based on role and tenure
- Medical insurance starting at $163/month
- Dental starting at $6.50/month
- Vision starting at $5/month
- Flexible spending accounts (healthcare, dependent care, and commuter)
- A 403(b) retirement savings plan with employer match
- Disability and life insurance
- An Employee Assistance Program (EAP) offering confidential counseling and support services
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