OAG - Child Support | IT Support Specialist III | 26-0406 | Revised 3/31/26

Requirements

• Graduation from high school or equivalent
• Two years of full-time experience in work involving computer science, informational technology, or other related fields
• Experience with ServiceNow, Remedy, or other ticketing systems
• Experience engaging customer service and IT support via mobile phone, mobile device, and in person
• Experience troubleshooting common IT support challenges across a wide audience of customers
• Experience working administrative support for IT, including communicating with customers via email, pulling and reporting on ticket information, managing spreadsheets, and writing reports as required
• Experience working with various IT equipment, including Dell laptops, iPads, phones, wireless hot spots, etc.
• Knowledge of the practices, principles, and techniques of computer operations
• Knowledge of computer software and hardware
• Knowledge of information systems
• Knowledge of information security policies and procedures
• Knowledge of local and wide area networks
• Knowledge of the management of information systems
• Skill with Microsoft Suite to include advanced proficiency with Microsoft: Word, Excel, Outlook, and OneNote
• Skill working IT support tickets
• Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to operate information technology systems
• Ability to troubleshoot and repair equipment
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to engage on-call support with customers daily
• Ability to provide excellent customer service
• Ability to participate in flexible scheduling, on call scheduling, or rotational scheduling as needed to perform the job
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to participate in travel to various Texas Child Support offices to complete work as assigned
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 50 lbs.
• Ability to travel (including overnight travel) up to 25%

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance