OAG - Child Support | IT Support Specialist III | 26-0406 | Revised 3/31/26

Texas Comptroller of Public Accounts
Austin, TX
Category Customer Service
Job Description
Performs highly complex computer systems support work in a help desk setting for the Office of the Attorney General (OAG) Child Support (CS) Information Technology Division End User Services Team. Provides first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment.

Requirements

  • Graduation from high school or equivalent
  • Two years of full-time experience in work involving computer science, informational technology, or other related fields
  • Experience with ServiceNow, Remedy, or other ticketing systems
  • Experience engaging customer service and IT support via mobile phone, mobile device, and in person
  • Experience troubleshooting common IT support challenges across a wide audience of customers
  • Experience and extensive working knowledge with the Microsoft suite as it relates to report generation and data tracking
  • Experience working administrative support for IT, including communicating with customers via email, pulling and reporting on ticket information, managing spreadsheets, and writing reports as required
  • Experience working with various IT equipment, including Dell laptops, iPads, phones, wireless hot spots, etc.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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