OAG (Internal) - Child Support | Child Support Officer IV-V | 26-0385 | OAG Employees Only

Capps
Dallas, TX
Category Social Services
Job Description
Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations, assist in establishing paternity, and enforce child support orders.

Requirements

  • Conducts detailed in-office investigations to locate parties, verify employment and determine assets
  • Prepares documents relating to legal and administrative actions to establish or enforce child support orders
  • Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
  • Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
  • Documents all case actions taken using the appropriate agency tools
  • Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
  • Reviews cases to determine if the cases are eligible for closure
  • Attends court to assist legal staff, as needed
  • Researches case information on the computer including TXCSES
  • Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulations
  • Assesses child support cases to determine the appropriate case action
  • Explains Child Support Program policies, procedures, and regulations to customers
  • As team leader, assigns and monitors work of assigned staff
  • Provides training and technical assistance to office staff
  • Supervises office staff in the absence of the office manager and/or supervisor
  • Responds to complex customer inquiries and complaints
  • Assesses the validity of complaints against the IV-D program with impartiality
  • Serves as Notary Public
  • Maintains relevant knowledge necessary to perform essential job functions
  • Attends work regularly in compliance with agreed-upon work schedule
  • Ensures security and confidentiality of sensitive and/or protected information
  • Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Benefits

  • Excellent benefits
  • Tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans
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