OAG- Internal - Child Support | Ombudsman (Program Specialist V) | 26-0533 | OAG Employees Only

Capps
Austin, TX
Category Customer Service
Job Description
The position will work in the Child Support Customer Service/Ombudsman section, performing complex case analysis, customer service response and technical research. The specialist will assist in implementation, management, monitoring and evaluation of special projects within Child Support Customer Service/Ombudsman and will provide support to the management and staff.

Requirements

  • Reviews, researches, and responds to complex Ombudsman inquiries utilizing the ChAMP system
  • Assists in the implementation, documentation, management and evaluation of special projects
  • Responds to routine and complex customer inquiries via email
  • Prepares complex documents, reports, and charts using EXCEL, Word Perfect 8, Word, and Access
  • Prepares and sends routine case correspondence, case forms, and status updates
  • Reviews and responds to customer complaints
  • Routs complaints to the appropriate ombudsman for review
  • Assists field office ombudsman in resolving and escalating ombudsman complaints and issues
  • Serves as back up for Chief Ombudsman when chief ombudsman is unavailable
  • Performs related work as assigned

Benefits

  • Health Insurance
  • Life Insurance
  • Retirement Plan
  • Paid Time Off
  • Tuition Reimbursement
  • Relocation Assistance
  • Other benefits as per https://ers.texas.gov/Benefits-at-a-Glance
]]>