Observability Response & Reliability Technician

Ouro
Austin, TX
Category Security
Job Description
Ouro is seeking a proactive Observability Response and Reliability Technician to support critical systems within its processing environment. The role involves automating monitoring processes, troubleshooting production issues, and maintaining software platforms across primary, secondary, and certification environments. The position requires detailed planning, precise execution, and a commitment to continuous learning and improvement.

Requirements

  • Proficient with source control technologies like Git and Subversion.
  • Experienced in using tools such as Puppet, Ansible, Chef or other CM tooling.
  • Committed to following strict procedural guidelines for application deployments and operating system patching.
  • Participate in a 24/7 on-call support rotation for critical systems and platforms.
  • Maintain high standards of precision and quality in all procedural tasks.
  • Professionally engage in incident response, offering assistance and direction effectively.
  • Adhere strictly to NetSpend procedures for data management.
  • Possess a foundational understanding of Linux, Windows and Java environments.
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