Role OverviewThis key position will be based in our Corporate (HQ) office located in Los Angeles, CA, reporting to the E-Commerce Manager/CSR manager. The CSR will be responsible for the daily management of door-to-door shipments by ocean.
What You Will Do
The CSR will handle import shipments from start to finish, including coordinating door-to-door deliveries, pricing/quotations, working with ocean carriers, managing and tracking multiple customers and their containers, and reconciling import files.
Why It Might Be a Fit
The ideal candidate will have a minimum of two years' experience with NVOCC/Freight Forwarding industry, a thorough understanding of ocean shipment documentation process, and excellent data entry skills and customer service skills.
Requirements
- Windows Operating System - Excel/Outlook
- Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
- Cargowise one knowledge – PREFERRED
- Bachelor’s degree in Business, Supply Chain or a related field – PREFERRED
- Bi-lingual in mandarin will be useful with majority of customers being from China, but not required.
- Minimum of two (2) years’ experience with NVOCC/Freight Forwarding industry – PREFERRED
- Thorough understanding of ocean shipment documentation process, - PLUS
- Excellent data entry skills and customer service skills with the ability
- Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
- Proven ability to handle confidential information with discretion
- Ability to multi-task and work independently
- Experience with tariff sheets and rate contract
- Self-motivated, with an ability to self-manage
- Strong interpersonal/communication skills
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